During the implementation process, your agency USA Hire Interview project manager and project team will work with your network team or office of the chief information officer (CIO) so users can access and participate in online interviews through USA Hire Interview.
The following guidance was provided to your project team:
Network Access Guidance
Step 1: Appoint an agency IT point of contact
Identify an agency IT point of contact (POC) from the agency network team or CIO. Provide this document to the POC. OPM will coordinate with the IT POC if additional troubleshooting or support is needed.
Step 2: Allow required network access
Confirm the following sites are accessible:
- For general access: *.apps.pdricloud.com, *.pivauth.pdricloud.com, *.pivauth.pdricloud.net, d1vtynxd31reh1.cloudfront.net, fonts.googleapis.com, and fonts.gstatic.com.
- For digital interviewing capabilities: *.chime.aws (TCP:443, UDP:3478), *.sdkassets.chime.aws (TCP:443), and *.amazonaws.com (TCP:443).
Step 3: Run the USA Hire Interview network troubleshooting tool
The network troubleshooting tool provides diagnostic information and should only be run by a network team or CIO, therefore it was provided directly to your agency project team. If you need access to the tool, please contact your USA Hire Interview project manager.
Step 4: Share results with OPM
- Take a screenshot of the final test results
- Send the screenshot to the OPM USA Hire Interview project manager
If any checks fail, OPM will coordinate with the IT POC and vendor to arrange a troubleshooting call.
PIV/CAC Authentication Setup
Step 1: Confirm network access
- Verify the USA Hire Interview network access requirements are complete (especially unfettered access to *.pivauth.pdricloud.com).
Step 2: Provide certificate information from security office
Provide the following to the OPM USA Hire Interview project manager:
- The official Certificate Authority (CA) certificate chains used to validate agency PIV/CAC identity certificates (including all issuing, intermediate, and root Cas).
- The OCSP endpoint used to verify certificate revocation.
Step 3: Appoint an agency test point of contact
- Select a person from the agency USA Hire Interview project team to help test PIV/CAC authentication during setup. OPM recommends this person be a USA Hire Interview user, not simply an IT point of contact.
- Provide their contact information to the OPM USA Hire Interview project manager.