Manage USA Hire Interview User Accounts

On this page 

• Introduction
• Create a New USA Hire Interview User Account
• Modify a New USA Hire Interview User Account
• Re-Enable Disabled User Account
• Delete a User Account/Remove Access

Introduction

If you are responsible for creating or managing USA Hire Interview user accounts for your agency, you must have Interview Admin permissions. To confirm whether you have the appropriate permissions, follow the below steps:

1. Select the person icon in the top right-hand corner of the navigation screen.
2. Select Main from the drop-down menu to view the USA Hire Interview navigation home page.
3. If there is an Interviewers tab under “Interview Management”, then you have Interview Admin permissions.

If you do not have Interview Admin permissions, contact a known Interview Admin on your team to grant you the appropriate permissions. If there are no other known Interview Admin on your team, contact your USA Hire Interview project manager.

Create a New USA Hire Interview User Account

Interview Admin can create new USA Hire Interview user accounts for other individuals at their agency. The following information is required for each new user:

• First Name
• Last Name
• Email Address
• Organization and Project: USA Hire Interview is organized into a three-level hierarchy: Client, Organization, and Project. All new users are assigned to the OPM Client and must be assigned to an organization. New users may also be assigned to an additional Project.
• Pools: Pools are groups of interviewers that can be assigned to participate in interviews as a group. This is optional functionality for users. Users can be added to a pool at any time.
• User Role: All new users are automatically granted Interviewer permissions, which allows users to participate in interviews as either interviewers or observers. Users can be granted additional permissions by assigning them the role of Interview Coordinator or Interview Admin. Users cannot have both additional roles. For more information about user roles, refer to the User Roles and Permissions article.  

There are three ways to create a new user account: Self-registration, manual entry, or mass upload.

Self-Registration

To invite a new user to self-register themselves for a new user account, follow the below steps:

1. Select the Interviewers tab under “Interview Management”.
2. Select the “Register” icon.
3. Select the Organization field then select the name of the assigned Organization from the dropdown menu.
4. If applicable, select the Project field then select the name of the assigned Project from the dropdown menu.
5. Select the Copy button next to the “Registration Link” field. The link can now be shared with the new user to complete their account set up and register their PIV card.
   • It is the new user’s responsibility to register their first name, last name, and email address to their account.
6. Once the new user account has been set up and registered, additional details such as pool and user role assignments can be added to the account by the Interview Admin by following the steps outlined in the Modify a New USA Hire Interview User Account section of this article.

Manual Entry

To manually create a new user account on behalf of another individual, follow the below steps:

1. Select the Interviewers tab under “Interview Management”.
2. Select the “New” icon.
3. Input the new user’s first name into the First Name field, their last name into the Last Name field, and their email address into the Email Address field.
4. Select the Organization field then select the name of the assigned Organization from the dropdown menu.
5. If applicable, select the Project field then select the name of the assigned Project from the dropdown menu.
6. If applicable, select the Pools field then select the name(s) of pools to add the new user to from the dropdown menu.
   • To create a new pool, select the Pools field then type in the name of the new pool into the field.
7. If the new user needs to be assigned the Interview Coordinator or Interview Admin role, select the checkbox next to Interview Coordinator or Interview Admin. Leave the checkboxes blank if the user only needs Interviewer permissions.

8. Select Save. 

   

9. The new user will automatically receive an email from USA Hire Interview asking that they complete their account set up and register their PIV card.

Mass Upload

To create multiple new users accounts, new user information must be uploaded to USA Hire Interview through a specific CSV file format. The following information is required for each candidate:

• First Name
• Last Name
• Email
• Pools
• Interview Admin
  • Input an ‘X’ into this column to grant the user Interview Admin permissions.
• Interview Coordinator
  • Input an ‘X’ into this column to grant the user Interview Coordinator permissions.

The CSV file must include the following columns and column headers in this order:

A sample new user upload file can be found on the Interviewer Upload page on the USA Hire Interview platform. To navigate to the Interviewer Upload page, select the Interviewers tab under “Interview Management” then select the “Upload” icon.

Once a CSV file has been created, follow the below steps to create multiple new user accounts:

1. Select the Interviewers tab under “Interview Management”.
2. Select the “Upload” icon.
3. Select the Organization field then select the name of the assigned Organization from the dropdown menu.
4. If applicable, select the Project field then select the name of the assigned Project from the dropdown menu.
5. In the “File” field, select Browse or Drop to search your device for the new user upload CSV file. Select the appropriate file, then select the Upload button.
6. The system will present a message indicating how many new user accounts have been uploaded.
7. Select the Back button to return to the list of user accounts.
8. The new user will automatically receive an email from USA Hire Interview asking that they complete their account set up and register their PIV card.

Modify a New USA Hire Interview User Account

Interview Admin can modify existing USA Hire Interview user accounts on behalf of other individuals at their agency.

To modify an existing user account, follow the below steps:

1. Select the Interviewers tab under “Interview Management”.
2. Use the search bar to search for the name or email address of the user.
3. Once identified, open the user record by selecting the pencil icon in the same row as the name of the user.
4. In the Details tab, an Interview Admin may modify the following fields:
   • First Name
   • Last Name
   • Pools
   • User Role
5. To modify the first or last name, select the First Name or Last Name fields, erase any content that should be removed, then input the proper first or last name.
6. To modify the pools, select the Pools field then select the ‘x’ next to the name of any pools that should be removed from the user’s account. Select the name(s) of pools to add the new user to from the dropdown menu.
   • To create a new pool, select the Pools field then type in the name of the new pool into the field.
7. To modify the user role, select the check box next to Interview Admin or Interview Coordinator to assign that role. Select the check box again and make it blank to remove an assigned role.
8. To modify a user’s email address or Organization/Project assignment, contact your USA Hire Interview project manager.
9. Select Save.

Re-Enable Disabled User Account

Interview Admin can re-enable disabled USA Hire Interview user accounts on behalf of other individuals at their agency.

To re-enable a disabled user account, follow the below steps:

1. Select the Interviewers tab under “Interview Management”.
2. Use the search bar to search for the name or email address of the user.
3. Once identified, open the user record by selecting the pencil icon in the same row as the name of the user.
4. At the bottom of the user record, select the Reactivate button.
5. The system will present a message stating that the account has been temporarily reactivated, and the user has 24 hours to complete the reactivation process.
6. Contact the user to notify them that they should have just received an email from cloud@performancefit.com with a link to reset their account and they will have 24 hours to reactivate their account.
7. If the user does not sign into USA Hire Interview within 24 hours, repeat these steps.

Delete a User Account/Remove Access

Interview Admin can only delete USA Hire Interview user accounts if they have never been associated with an Interview Template as a POC or interviewer/Observer or been assigned to any individual interview. Accounts that fall into this category cannot be deleted. To remove a user’s access to USA Hire Interview, contact your USA Hire Interview project manager.

To delete a user account that has never been associated with an Interview Template or individual interview, follow the below steps:

1. Select the Interviewers tab under “Interview Management”.
2. Use the search bar to search for the name or email address of the user.
3. Once identified, open the user record by selecting the pencil icon in the same row as the name of the user.
4. At the bottom of the user record, select the Delete button.
5. The system will display a pop-up message confirming that the account should be deleted. Select the Ok button.

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