The OPM USA Hire Help Desk can help both agency personnel and interview candidates with technical assistance related to accessing or completing online interviews, including:
- Authentication issues (link and login)
- Connectivity issues (passing the Device Check)
- Interview delivery issues (interview video, recording, question progression)
Prior to contacting the OPM USA Hire Help Desk, agency personnel should first review the information found in the Help and FAQs section of the USA Hire Interview Resource Center and interview candidates should first review the information found on USA Hire Applicant Help.
Contacting the OPM USA Hire Help Desk
Use this link to Submit a USA Hire Help Desk ticket.
Help Desk Availability
- Hours: Monday through Friday, 7 AM to 7 PM Eastern Time (ET)
- Closed: Weekends and Federal holidays