Accessing Online Interviews
This section answers questions around how you can find an interview you are scheduled to participate in and what to do if the interview link is not working.
- How do I know if my interview is Live or On-Demand?
- How do I access my scheduled Live interview?
- Why isn’t my scheduled Live interview link working?
- How do I enter ratings for an On-Demand interview?
- When I sign into USA Hire Interview, I get an error message that says my account is disabled. How do I re-enable my account?
Audio Troubleshooting
This section answers technical questions for use when interview participants are unable to hear one another.
- I'm in the Device Check and cannot hear the speaker test. What do I do?
- I am in the Device Check and the microphone test does not detect my audio. What do I do?
- I'm in the Live video interview and cannot hear others' audio. What do I do?
- I'm in the Live video interview and others cannot hear me. What do I do?
- I am reviewing a recorded On-Demand interview, and I cannot hear the candidate’s audio. What do I do?
Video Troubleshooting
This section answers questions when participants in an interview are unable to see each other.
- I'm in the Device Check and cannot see myself on video. What do I do?
- I'm in the Live video interview and cannot see myself on video. What do I do?
- I’m in the Live video interview room and want to change my camera. What do I do?
Device Check Troubleshooting
This section covers questions that may arise while a participant is in the device check.
- What do I do if I fail the Connectivity Test?
- What do I do if I fail the Speaker or Microphone Test?
- What do I do if I fail the Internet Speed Test?
- What do I do if I fail the Video Test?
Conducting the Interview
This section answers technical questions that may arise in the midst of an interview.
- How do I view a candidate’s final ratings?
- Why can’t I move the interview from one question to another?
- I don’t have time to finalize my ratings or complete the consensus discussion - can I come back and finish later?
- The notes section is too small. Can I expand it?
- The rating criteria section is distracting me. Can I hide it?