Ensure you have not turned your video off in the interview room by checking the camera icon at the top of the screen. If there is a slash through the camera icon, your video is turned off. Click the icon to turn your camera on.
If prompted, allow access to your camera and microphone. If you accidentally deny access, follow the instructions below to allow access:
- On a computer device, select the icon to the left of the URL at the top of your screen. Typically, this will open a drop-down menu that will grant you access to enable your camera. Alternatively, in your browser settings search for “camera” to identify additional camera settings.
- If you are assisting a candidate using a mobile device, have them refresh their screen to receive the camera access prompt again.
If you continue to experience video issues, exit the interview by closing your browser and switch to another browser or device. Alternatively, navigate back to the Device Check to switch your camera selection by selecting the “Leave” button in the top right-hand corner of the screen. If prompted, in the pop-up window select “Device Check.”
On the Device Check page under Video Test, select the field labeled “Camera” to open a drop-down menu of cameras available on your device, then select an alternative option. If the desired camera is not listed, go into your browser settings and ensure that your preferred camera is connected and available for use. If you are using an external camera, ensure that it is correctly plugged into your device. Run the Device Check to return to the interview.
If you continue to experience issues, follow the USA Hire Help Desk instructions to submit a help desk ticket.