Wait until the Device Check has finished. Your video screen may disappear momentarily while the Device Check is in progress.
Video is not always required for an On-Demand interview. To determine if video is required, review the requirements listed in your invitation email. If video is not required, you will not see yourself on video during the Device Check.
If video is required and the Device Check has finished but you still cannot see yourself on video, confirm that there is nothing covering your device’s camera. Next, close any applications or browser windows that may be using your camera.
If prompted, allow access to your camera and microphone. If you accidentally deny access, follow the instructions below to allow access:
- On a computer device, select the icon to the left of the URL at the top of your screen. Typically, this will open a drop-down menu that will grant you access to enable your camera. Alternatively, in your browser settings search for “camera” to identify additional camera settings.
- If you are assisting a candidate using a mobile device, have them refresh their screen to receive the camera access prompt again.
Under Video Test select the field labeled “Camera” to open a drop-down menu of cameras available on your device, then select your desired option. If the desired camera is not listed, go into your browser settings and ensure that your preferred camera is connected and available for use. If you are using an external camera, ensure that is correctly plugged into your device.
To re-run the Device Check, select the “Run Test Again” button in the bottom right-hand corner of the screen.
If you continue to experience issues, follow the USA Hire Help Desk instructions to submit a help desk ticket.