Navigate back to the Device Check to switch your camera selection by selecting the “Leave” button in the top right-hand corner of the screen. If prompted, in the pop-up window select “Device Check.”
On the Device Check page under Video Test, select the field labeled “Camera” to open a drop-down menu of cameras available on your device, then select an alternative option. If the desired camera is not listed, go into your browser settings and ensure that your preferred camera is connected and available for use. If you are using an external camera, ensure that it is correctly plugged into your device. Run the Device Check to return to the interview.
If you continue to experience issues, follow the USA Hire Help Desk instructions to submit a help desk ticket.