If you fail the Internet Speed Test, complete the below steps before re-running the Device Check:
- Ensure you are not connected to a Virtual Private Network (VPN).
- Close other applications or browser windows.
- Confirm that your device has access to a reliable, high-speed internet connection.
To re-run the Device Check, select the “Run Test Again” button in the bottom right-hand corner of the screen.
If you continue to fail the Internet Speed Test, try completing the Device Check on a different browser or device.
If you continue to experience issues, follow the USA Hire Help Desk instructions to submit a help desk ticket.