If you fail the Connectivity Test, complete the below steps before re-running the Device Check:
- Ensure you are not connected to a Virtual Private Network (VPN).
- Close other applications or browser windows.
- If you are using a restricted network (e.g., your work network), either reach out to your IT help desk or consider using an unrestricted network, such as your home internet.
To re-run the Device Check, select the “Run Test Again” button in the bottom right-hand corner of the screen.
If you continue to fail the Connectivity Test, try completing the Device Check on a different browser or device.
If you continue to experience issues, follow the USA Hire Help Desk instructions to submit a help desk ticket.