If you cannot hear the tone being played during the speaker test, select the "No" button to the right of the "Can you hear the tone?" question to end the Device Check.
Under Speaker Test, select the field labeled “Speaker” to open a drop-down menu of speakers available on your device, then select your desired option. If the desired speaker is not listed, go into your browser settings and ensure that your preferred speaker is connected and available for use. If you are using external speakers or headphones, ensure that they are correctly plugged into your device.
To re-run the Device Check, select the "Run Test Again" button in the bottom right-hand corner of the screen.
Other solutions to try:
- Confirm that the volume on your device is turned up.
- Close any applications or browser windows that may be using your speakers.
- Ensure that your device is not set to mute audio in web browsers. Test your browser audio by opening a new tab and playing audio on another website. If you cannot hear the audio on another website, keep your browser window open and follow the instructions below:
- On a Window device, right-click the computer speaker icon and select “Open Sound settings.” Confirm the output speakers and input microphone are correct. Under the “Advanced sound options” header, select “App volume and device preferences.” Next to the name of the browser you are using, ensure the output speakers and input microphone are correct.
- On a Mac device, select the Apple menu in the top-left corner of the screen, then select “System Preferences.” Double-click the Sound icon. Click the “Output” tab then select your preferred speaker from the device list. Then ensure that the output volume is turned up and the “Mute” button is unchecked.
- Most browsers can mute a tab or site. Right-click on the browser tab and unmute it if it has been muted.
- Try a different browser or device.
If you continue to experience issues, follow the USA Hire Help Desk instructions to submit a help desk ticket.