If you are speaking into your microphone and the microphone test does not detect your audio, wait until the Device Check fails.
Under Microphone Test, select the field labeled “Microphone” to open a drop-down menu of microphones available on your device, then select your desired option. If the desired microphone is not listed, go into your browser settings and ensure that your preferred microphone is connected and available for use. If you are using external headphones, ensure that they are correctly plugged into your device.
To re-run the Device Check, select the "Run Test Again" button in the bottom right-hand corner of the screen.
Other solutions to try:
- Close any applications or browser windows that may be using your microphone.
- Ensure that your device is not set to mute your microphone in web browsers. Keep your browser window open and follow the instructions below:
- On a Windows device, right-click the computer speaker icon and select “Open Sound settings.” Confirm the output speakers and input microphone are correct. Under the “Input” header, select the “device properties” hyperlink to increase your microphone sound. Under the “Advanced sound options” header, select “App volume and device preferences.” Next to the name of the browser you are using, ensure the output speakers and input microphone are correct.
- On a Mac device, select the Apple menu in the top-left corner of the screen, then select “System Preferences.” Double-click the Sound icon. Click the “Input” tab then select your preferred microphone from the device list. Then ensure that the input volume is turned up.
- If you are a candidate using a mobile device, open your mobile device settings, search for your browser, and ensure the settings allow for microphone access on websites.
- Ensure that your browser settings are not set to mute your microphone. In your browser settings search for “microphone” to identify additional microphone settings.
If you continue to experience issues, follow the USA Hire Help Desk instructions to submit a help desk ticket.