Confirm that the volume on your device is turned up. Next, close any applications or browser windows that may be using your speakers.
Other solutions to try:
- Ensure that your device is not set to mute audio in web browsers. Test your browser audio by opening a new tab and playing audio on another website. If you cannot hear the audio on another website, keep your browser window open and follow the instructions below:
- On a Windows device, right-click the computer speaker icon and select “Open Sound settings.” Confirm the output speakers and input microphone are correct. Under the “Advanced sound options” header, select “App volume and device preferences.” Next to the name of the browser you are using, ensure the output speakers and input microphone are correct.
- On a Mac device, select the Apple menu in the top-left corner of the screen, then select “System Preferences.” Double-click the Sound icon. Click the “Output” tab then select your preferred speaker from the device list. Then ensure that the output volume is turned up and the “Mute” button is unchecked.
- Most browsers can mute a tab or site. Right-click on the browser tab and unmute it if it has been muted.
If you continue to experience audio issues, exit the interview by closing your browser and switch to another browser or device. Alternatively, navigate back to the Device Check to switch your speaker selection by selecting the “Leave” button in the top right-hand corner of the screen. If prompted, in the pop-up window select “Device Check.”
On the Device Check page under Speaker Test, select the field labeled “Speaker” to open a drop-down menu of speakers available on your device, then select an alternative option. If the desired speaker is not listed, go into your browser settings and ensure that your preferred speaker is connected and available for use. If you are using external speakers or headphones, ensure that they are correctly plugged into your device.
Run the Device Check to return to the interview.
If you continue to experience issues, follow the USA Hire Help Desk instructions to submit a help desk ticket.